Consultation Service Errors
Incident
Report for VeracodeEU
Resolved
Consultation Scheduling capability is restored with a temporary solution that contacts Veracode Support to coordinate the scheduling. The full functionality will be restored in an upcoming release.
Identified
We have identified the cause of the issue and are developing a fix. An estimate for when the fix will be fully tested, deployed, and available will be provided when the nature of the fix is known.
Update
We have opened a Sev1 issue with one of our third party vendors and are working together with this partner to find a root cause for the issue. We will update this page before 4:30PM EDT.
Update
We are continuing to investigate this issue.
Update
We have confirmed that this incident has no impact on scanning or other services on the Veracode platform.
The impact is limited to customers that are attempting to schedule a meeting with a Veracode security consultant. Veracode continues to investigate and are widening the investigation to include the third party services that are used to provide the scheduling and meeting services for the Consultation Service.
The next update will be provided before 1:00 PM EDT.
The impact is limited to customers that are attempting to schedule a meeting with a Veracode security consultant. Veracode continues to investigate and are widening the investigation to include the third party services that are used to provide the scheduling and meeting services for the Consultation Service.
The next update will be provided before 1:00 PM EDT.
Update
We are continuing to investigate this issue.
Update
Other platform services and scanning services are not impacted by this.
Update
We are continuing to investigate this issue.
Update
We are continuing to investigate this issue.
Investigating
We are currently investigating this issue.